top of page

Refund Policy

At Loving Pet Nests, we are committed to ensuring that your shopping experience is smooth and enjoyable. This shipping policy outlines everything you need to know about receiving your orders efficiently and reliably.

1. Processing Time

  • Order Confirmation: After placing your order, you will receive an email confirmation. This email serves as a receipt and includes your order details.

  • Processing Duration: Orders are typically processed within 1-3 business days. This includes:

    • Verifying payment information

    • Preparing your items for shipment

    • Packaging your order securely to prevent damage during transit

  • Peak Seasons: During high-demand periods, such as holidays or special promotions, processing times may extend. We appreciate your understanding and recommend ordering early during these times.

2. Shipping Methods

  • Standard Shipping: We partner with reliable carriers, including USPS, FedEx, and UPS, to provide standard shipping options.

    • Delivery Time: Generally takes 5-7 business days. Delivery times may vary based on your geographical location.

  • Expedited Shipping: For those needing faster delivery, we offer expedited shipping options.

    • Delivery Time: Typically ensures delivery within 2-3 business days.

    • Availability: This option may be limited for certain products or locations.

3. Shipping Costs

  • Free Shipping: Enjoy complimentary shipping on orders over $[insert amount] within the contiguous United States. This promotion is automatically applied at checkout.

  • Flat Rate Shipping: For orders below the threshold for free shipping, a flat fee of $[insert amount] will be applied at checkout. This fee is calculated based on the size and weight of your order.

4. Delivery Times

  • Estimated Delivery: While we strive to meet delivery estimates, unforeseen circumstances (e.g., weather delays, carrier issues) can occasionally affect shipping times. If your order is delayed, we will keep you informed via email.

5. Order Tracking

  • Tracking Information: After your order has shipped, you will receive an email containing a tracking number. You can use this number to track your shipment online through the carrier’s website.

  • Tracking Updates: Please allow up to 24 hours for tracking information to be updated in the carrier's system.

6. International Shipping

  • Currently, we only ship to addresses within the contiguous United States. We are actively working on expanding our shipping options and hope to offer international shipping in the near future.

7. Delivery Issues

  • Missing Packages: If your package does not arrive within the expected delivery time, please contact our customer service team at admin@paccppet.com. We will investigate and provide updates as soon as possible.

  • Incorrect Address: If you notice an error in your shipping address, please contact us immediately. We can correct the address as long as the order has not been processed for shipping.

8. Damaged or Lost Items

  • Reporting Damage: If your order arrives damaged, please contact us within 48 hours of delivery. We’ll require photographic evidence of the damage for processing a replacement or refund.

  • Lost Items: If your package is reported as lost by the carrier, please reach out to us. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

9. Returns and Exchanges

  • For detailed information on our return and exchange policies, please refer to our Return Policy. We want you to be completely satisfied with your purchase, and we are here to help if you have any issues.

10. Contact Us

  • Customer Service: For any questions regarding shipping, please reach out to our dedicated customer service team at admin@paccppet.com or call us at [+1 217-275-6656]. We aim to respond to all inquiries within 24 hours.

11. Holidays and Peak Seasons

  • During holidays and peak shopping seasons, shipping times may be longer than usual. We recommend planning ahead and placing your orders early to ensure timely delivery.

12. Special Promotions

  • Occasionally, we may offer special promotions that affect shipping. Be sure to check our website or subscribe to our newsletter for updates on shipping deals and offers.

bottom of page